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At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems – simple.

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Customer Success

Professional Services Engineer - APJ/Remote

Location: Tokyo, Japan

About The Position

Cato Networks is the provider of the world’s first SASE platform, Cato SASE Cloud. SASE (Secure Access Service Edge) is the convergence of network and network security into a unified, global, and cloud-native service. You can read more about SASE here.

Cato Networks is looking for the next Professional Services Engineer to join the engineering practice of our Global Professional Services team. The selected candidate must bring a combination of deep network engineering & architecture knowledge, an enthusiasm for learning new technologies, and a genuine desire to lead our customers as they transform their network with adoption of the Cato SASE solution.

Responsibilities

  • Responsible for successful design, configuration, and deployment of Cato’s solution so that our customers can realize the full value of their investment in our technology
  • Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering), adopting a consultative and prescriptive approach that inspires trust and confidence
  • Help synthesize learning and trends observed in the field into repeatable technology best practices in collaboration with other Cato functions
  • Maintain expert level implementation proficiency and the ability to implement any Cato product independently while keeping abreast of the dynamic SASE and enterprise networking landscape
  • Coordinate and facilitate customer onboarding training
  • Foster collaboration with our product, support and engineering teams and provide feedback from the field on features and functionality

Requirements

  • 5+ years of experience in a multi-vendor network or security infrastructure as an architect or senior level engineer ideally responsible for solution design and/or implementation
  • 5+ years of hands-on experience in routing (static, BGP, EIGRP, etc.) and switching plus at least 3 of the following domains
  • SD-WAN
  • Firewall, Proxy
  • Secure Web Gateway/CASB/ DLP
  • Identity Management (SSO, SAML, LDAP, etc.)
  • IPS
  • Load Balancing
  • Networking protocol analysis (TCP, UPD, IP, ICMP, etc.)
  • WAN, MPLS
  • 5+ years of experience in a customer facing role (consulting, professional services, pre-sales, managed services) for a high-tech software or technology vendor
  • Experience with designing and managing network infrastructure with at least one of the three major public cloud providers (AWS, Azure, GCP)
  • Exposure to web-based APIs and scripting languages
  • Excellent customer interaction and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional manner)
  • Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
  • Excellent troubleshooting and problem-solving skills with innate ability to methodically get to the root of issues
  • Must be very well organized and able to work effectively in a nimble and fast-paced environment
  • Comfortable working within a geographically distributed team for a hypergrowth global organization
  • Industry recognized certification from major network vendor a plus
  • Solid command of the English language (written and spoken) with each additional language a plus
  • Ability to travel up to 25% of the time


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