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At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems – simple.

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Customer Success

Customer Care Specialist, APJ

Location: APJ - Singapore

About The Position

Cato Networks is the provider of the world’s first SASE platform, Cato SASE Cloud. SASE (Secure Access Service Edge) is the convergence of network and network security into a unified, global, and cloud-native service. You can read more about SASE here.

As a Cato Customer Care Specialist, you will be a trusted advisor to a specific subset of our customers (SMB / MM) from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. 



Responsibilities

 

Responsible for the health and upkeep of a specific cohort of accounts (SMB / MM), ensuring they are continuing to grow and recognizing the value of their investment in our technology. Will also be responsbile for managing, maintaining and executing upon queued requests on a daily / weekly / monthly basis.

Focus on assisting customers throughout the entire life of their contract and champion their needs to the internal Cato teams (Sales, Customer Success, R&D, and Support Engineering).

Own and orchestrate Cato's post sales motion, which will include day to day customer interactions as well as managing renewals and upsells within the customer base.

Requirements

  • 1+ year of experience ideally in a Customer facing experience or a sales role at an high growth SaaS software or technology vendor
  • Exposure to networking or security software solutions a plus
  • Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
  • Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
  • Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders 
  • Must be very well organized and able to work effectively in a nimble and fast-paced environment
  • Effective problem solver, shows ownership and wants to see issues resolved
  • Comfortable working within a geographically distributed team for a hypergrowth global organization
  • Solid command of the English language (written and spoken) with each additional language a plus

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