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At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems – simple.

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Product Support Engineer T1 - Ireland

Location: Cork, Ireland  | Commitment: Full-time

About The Position

Cato Networks is the provider of the world’s first SASE platform, Cato SASE Cloud. SASE (Secure Access Service Edge) is the convergence of network and network security into a unified, global, and cloud-native service. You can read more about SASE here.


We are looking for an intelligent and customer-focused Product Support T1 Engineer to join our team. In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today.


  • Own and manage customer issues and see problems throughout resolution
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping pa ositive, and “can-do” attitude
  • Work directly with R&D and Product Management on customer issues upon full resolutions
  • Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
  • Nurture the relationship with the customer through ongoing communication and periodic meetings
  • Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
  • Track and monitor customer status and identify both areas of concern and growth opportunities
  •  Be a part in building and expanding the company’s Global Support Services


  • Has more than 1 year of experience working as a Support/Network Engineer (required)
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
  • Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
  • Experience with VPNs, IPSec, BGP, security protocols, and standards
  • Familiarity with WAN/SD-WAN/ MPLS networks 
  • Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
  • Experience working with Cloud, SaaS technology provider (advantage)
  • Excellent oral and written communication skills with a passion for working with customers
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment with willingness to manage multiple simultaneous projects
  • Ability to work with globally dispersed, cross-cultural team


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