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At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems – simple.

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Customer Success

Customer Success Manager, EMEA

Location: London, United Kingdon

About The Position

Cato Networks is the provider of the world’s first SASE platform, Cato SASE Cloud. SASE (Secure Access Service Edge) is the convergence of network and network security into a unified, global, and cloud-native service. You can read more about SASE here.

As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout customer’s journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success. This is a remote role that can be located in the UK.

Responsibilities

  • Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow wth us and realize the full value of their investment in our technology
  • Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
  • Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements

  • 5+ years of experience ideally in a Customer Success role at an high growth SaaS software or technology vendor or other customer facing role (consulting, professional services, pre-sales, managed services)
  • Solid technology background, ideally hands-on prior experience on at least a few of the following domains: routing (static, BGP, EIGRP, etc.), switching, SD-WAN, Firewall, Proxy, Secure Web Gateway/CASB/DLP, Identity Management (SSO, SAML, LDAP, etc.), Threat protection mechanisms (IPS, AM, etc), Load Balancing, Networking protocol analysis (TCP, UPD, IP, ICMP, etc.), WAN and MPLS
  • Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
  • Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
  • Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders 
  • Must be very well organized and able to work effectively in a nimble and fast-paced environment
  • Effective problem solver, shows ownership and wants to see issues resolved
  • Comfortable working within a geographically distributed team for a hyper-growth global organization
  • Excellent command of the English language (written and spoken) with each additional language a plus
  • Ability to travel up to 25% of the time

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