Cato Networks Support Portal

Cato Networks operates a global cloud service, Cato Cloud, delivering converged networking and
security services to enterprises of all sizes. Cato prides itself in our expert and customer-focused support
organizations. As more customers buy into our vision and adopt our platform, Cato is committed to
ensure the customer experience with our service and our team is truly great – even when things go
wrong. Simply put, we are with you and will make all efforts to minimize and mitigate any service
disruption if and when they occur.

A self-service support portal, offers a full range of customer support features, such as opening, updating and tracking technical support incidents quickly and conveniently; Finding technical documents, FAQs, full products guides, product updates, notifications, and more, using a robust Knowledge Base. Access Cato Networks Online Support, by browsing to https://support.catonetworks.com and register with your support account.

Email

Email services, allowing you to create technical tickets in our system easily, by sending email to [support[at]catonetworks.com].

Chat

Chat services are part of Cato Networks Management Application, after login you have the option to chat with a Technical Support Engineer representatives based on available free seat.

Phone

Talk Services, 24x7x365, allowing you to call directly to Cato Support. All calls are recorded in order to further improve our services and for quality assurance purposes.
USA: +1 (505) 333-4070
United Kingdom: +44 114 303 3899
Israel: +972 3 720 7171

Text Messages

To create a support ticket, send your inquiry using SMS to the following numbers:
USA: +1 (201) 890-7666
United Kingdom: +44 1606 800066
Israel: +972 52 628 5630