Digitization is driving change across the credit union industry. 41% of banks (including credit unions) have already adopted a cloud presence. Laptops, mobile devices and other digital methods have replaced physical meetings at the bank and manual paper-based processes.
Digital transformation serves multiple purposes: efficiency, cost-effectiveness, agility and scalability. But above all, it provides a better digital customer experience. 78% of Americans prefer to bank via mobile app or website, per the 2022 Digital Banking Survey by Forbes.