Unified Communications (UC) and UC as a Service (UCaaS) enhance team collaboration with a mix of real-time communication and messaging tools, namely voice, video conferencing, and screen-sharing.
While beneficial to the business, UC’s networking requirements challenge WAN transformation initiatives. Voice and video require minimal latency and packet loss. Outages and slow-downs in the network become readily apparent to anyone in the middle of a voice or video call.
Moving UC to the cloud with UC-as-a-Service (UCaaS), such as RingCentral, 8×8, Fuze, and Skype, poses further complications, requiring predictable, low-latency cloud access from any branch location.
Broadband Internet connections, such as DSL and cable, provide the affordable bandwidth and rapid-deployment needed by WAN transformation initiatives. But alone they fail to address all of the factors that can degrade the Quality of Experience (QoE) of UC and UCaaS.
A global SD-WAN service with converged security provides the reach, performance, and protection enterprises require for UC and UCaaS.