Unified Communications (UC) and UC as a Service (UCaaS) enhance team collaboration with a mix of real-time communication and messaging tools, namely voice, video conferencing, and screen-sharing. While beneficial to the business, UC’s networking requirements challenge WAN transformation initiatives.
Voice and video require minimal latency and packet loss. Outages and slowdowns in the network become readily apparent to anyone in the middle of a voice or video call. Moving UC to the cloud with UCaaS, such as RingCentral, 8×8, Fuze, and Skype, requires predictable, low-latency cloud access from any branch location.