When it comes to technical documentation, the first thing that comes to mind is probably a 600-page User Manual (like the kind that comes with a Windows 95 or an AOL installation). And, these user guides were created to tell us how to understand technical software inside and out.
It’s safe to say that the way we use new tech has evolved since Windows 95. So how do you write effective documentation that allows users to understand your software, product or tech service?
In this episode, Yaakov Simon, Cato Networks’ Documentation Manager, highlights the differences in documentation strategies for agile, service-based companies vs static, product-based companies.