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At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems – simple.

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Product Support - Enablement

Channel Support Enablement Engineer NAM

Location: Raleigh

Welcome to the future of cloud networking and security!  

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more).  Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

 

We’re looking for a highly motivated Channel Support Enablement Engineer who is passionate about engaging and upskilling our partners, as well as our internal technical teams. This role focuses on developing and delivering high-quality technical training to aid onboarding partners in their ability to engage with our product. You will oversee the training of internal support and partner technical teams, identify technical gaps, and advocate for their resolution, onboard new Support engineers and partners and assess their technical training requirements. As a member of the Channel Support Enablement team, you will collaborate with global Support, R&D, and Product teams.

Responsibilities:

  • Train the Technical Support and Partner Teams focusing on troubleshooting.
  • Create a space where they can ask questions and voice their needs
  • Help drive remote and, infrequently, in-person, delivery of in-depth onboarding and continuous training sessions for both support and partners.
  • Create comprehensive troubleshooting and deep-dive content for Support and Partners to allow partners to support their own end customers and raise quality tickets.
  • Monitor support and partner tickets and assist in identifying troubleshooting challenges, conducting quality control to maintain partners’ obligations to engage in good practice.
  • Collaborate effectively with other teams to implement strategies that increase profitability, productivity, and overall experience for both support and partners

Requirements:

  • Experienced Support Engineer (tier 2-3) background from web/network/information security companies.
  • Required or equivalent Technical Account Manager/Pre Sales experience.
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers – Required.
  • Excellent oral and written communication skills with a passion for guiding and mentoring support and partner teams – Required.
  • The ability to travel up to once a quarter within the region of hiring (EMEA, NAM, APJ) - Required.
  • Great troubleshooting abilities and a passion for diving into complicated technical problems – Required.
  • Experience working with a Cloud, SaaS technology provider.
  • Familiarity with VPNs, IPSec, security protocols, and standards.
  • Team player, structured, responsible, and well-organized.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
 
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