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Digital Experience Monitoring (DEM)

See the experience. Fix what breaks it.

Cato DEM empowers IT teams to support strategic digital transformation projects with minimal risk to end-user experience.

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Challenges
Our Approach
How it works
See it in action
Customers
What’s New
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On This Page

Challenges

Live demo
Challenges
Our Approach
How it works
See it in action
Customers
What’s New

Today’s Challenges

Slow apps stall the business.

No visibility into where performance breaks
Troubleshooting takes longer without hop-by-hop data
Hard to prove ROI without performance data
Poor performance reduces user productivity

Visibility gaps across the path

Enterprises lack visibility to pinpoint whether poor performance starts at the endpoint, local network, WAN, PoP, or application.

Longer troubleshooting

Without hop-by-hop visibility, troubleshooting takes longer and issues are often found too late.

Hard to prove ROI

Improvements after SD-WAN, SSE, or ZTNA rollouts are harder to prove without comprehensive performance data.

Productivity suffers

Poor performance visibility leads to extended user wait times and reduced productivity across the enterprise.

Blind spots

Reactive

Slow RCA

Tool sprawl

Our approach

Full end-to-end visibility.

Cato DEM provides end-to-end visibility across the full user-to-application path, combining real user monitoring, synthetic probes, device insights, and AI-driven analysis to identify issues faster, prove experience improvements, and help IT resolve problems before users, branches, or applications are impacted.

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End-to-End Visibility

See performance across endpoints, networks, PoPs, and applications in one view.

Proactive Operations

Detect issues early with real user monitoring and synthetic probes.

Faster Troubleshooting

Isolate root cause faster and reduce time spent on manual investigation.

White Paper

Going Beyond SASE with Digital Experience Monitoring (DEM)

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How it works

Digital Experience Monitoring (DEM) Capabilities

Activate
Diagnose
Operate

No deployment, no integration

Immediate value with zero setup

Cato DEM is a feature of the Cato SASE Cloud Platform — IT teams can activate it and immediately see the benefits.

No sensors to deploy or integration work

Data auto-collected from Cato Client, SD-WAN, PoPs, backbone

Performance baselines calculated automatically

End-to-end visibility

See what breaks user experience

Cato DEM gives IT teams a clear view across the full user-to-application path.

Full path from endpoint, Wi-Fi, and local network to WAN, PoP, and application

Pinpoint issues faster and eliminate guesswork

Shorter troubleshooting cycles and less productivity loss

Real-user + synthetic

Proactively identify and address issues

Cato DEM’s AI-powered engines correlate real-user monitoring and synthetic probing to persistently check network-path performance.

AI correlates real-user and synthetic monitoring

Persistent network-path performance checks

Preempt issues during migration and expansion

Measure efficacy

Validate performance and prove business value

Cato DEM helps IT measure real user experience across SaaS, private applications, branches, and hybrid users.

Show whether SD-WAN, SSE, and UZTNA changes improve performance

Validate outcomes and justify investment

Demonstrate business value with clear experience data

Deeper insight

Pinpoint network and voice issues precisely

Cato DEM goes beyond basic monitoring with deeper visibility into Wi-Fi, Socket, underlay, and application performance.

Covers business-critical VoIP apps such as Teams, Zoom, and WebEx

Isolate network and voice issues faster and reduce blame shifting

Resolve user-impacting problems more precisely

DEM stories in Cato XOps

Standardize incident management

DEM stories identify a series of correlated performance issues, presented in Cato’s SASE-based XOps in a prioritized list.

Prioritized, correlated DEM stories

Enriched with AI and ML insights

Unified in Cato XOps for cross-team work

One platform

Single pane of glass for DEM and SASE

Cato DEM is a native component of the Cato Management Application, consistent with every other CMA functionality.

Native component of the Cato Management Application

Consistent dashboards, logs, events, and objects

Incidents presented within Cato XOps

See it in action

Watch how Cato does it

Improve the Help Desk Experience with Cato DEM

Improve the Help Desk Experience with Cato DEM

Video

Improve the Help Desk Experience with Cato DEM

Achieve granular visibility into the user experience with Cato DEM

Achieve granular visibility into the user experience with Cato DEM

Video

Achieve granular visibility into the user experience with Cato DEM

Improve Cloud Migration User Experiences with Cato DEM

Improve Cloud Migration User Experiences with Cato DEM

Video

Improve Cloud Migration User Experiences with Cato DEM

Proactive user experience issue resolution with DEM Stories in Cato XDR

Proactive user experience issue resolution with DEM Stories in Cato XDR

Video

Proactive user experience issue resolution with DEM Stories in Cato XDR
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Customer Stories

Customers love Cato

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“

DEM is a powerful tool that has transformed our troubleshooting workflows. It provides deep granularity, making it fundamental to our processes, and once configured, runs transparently without daily adjustments.

IT Leader

Manufacturing Company

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IT Leader

Manufacturing Company

DEM is a powerful tool that has transformed our troubleshooting workflows. It provides deep granularity, making it fundamental to our processes, and once configured, runs transparently without daily adjustments.

IT Leader

Manufacturing Company

Read the full story

IT Networks Manager

Labor-Focused Credit Union

It’s definitely helpful. For example, the perfect scenario is when you tie Zoom meetings into Cato’s digital experience monitoring. You get a one-stop shop for all the data points to identify what the problem is. It’s great.

IT Networks Manager

Labor-Focused Credit Union

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Director, Network and Telecom

Large Smart Home Security Provider

We’ve integrated our desktop team into Digital Experience Monitoring, and they frequently use it to pinpoint performance issues. I haven’t seen a single case where Cato was the root cause.

Director, Network and Telecom

Large Smart Home Security Provider

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VP, IT Networking and Operations

Large Print Manufacturing and Solutions Company

DEM experience management is new, and especially with Zoom, it perfectly integrates with the Cato management, providing user experience monitoring and alerts for bad performance before a ticket is opened.

VP, IT Networking and Operations

Large Print Manufacturing and Solutions Company

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Get a live demo

Secure every interaction across the enterprise, cloud, and AI with the only purpose-built SASE platform.

What to expect

15–30 minute session with a SASE product expert

Discuss your use cases and how we can help

Live product demonstration where applicable

Get Started

See Cato in Action

What’s new

Latest resources and insights

WHITE PAPER

Going Beyond SASE with Digital Experience Monitoring (DEM)

Read the whitepaper

WEBINAR

Unlock More from Cato SASE: Activate DEM Today

Watch the webinar

SOLUTION BRIEF

Cato DEM Solution Brief

Read the solution brief
ISO 27001 Certified
SOC2 Approved
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